Cancelling or changing your membership
Cancel any time from the Membership page. You keep the benefits until the end of the paid period, and nothing renews after.
Updated 25 October 2026
Cancelling
Sign in, open Membership and press Cancel membership under your current plan. Your membership stays active, with all its benefits, until the end of the period you have paid for. It does not renew after that and your card is not charged again. The remaining points expire at the end of that period.
Changed your mind before the period ends? The same page offers Resume, which switches renewal back on.
Changing plan
To move to another plan, contact us and we arrange the change from your next billing date.
Refunds
Membership fees already paid are not refunded, and there is no partial refund for unused time. Legend is a 12-month commitment. The full rules are in the Membership Terms.
Payment problems
Memberships are billed through Revolut to the card you gave. If a payment fails we retry it; if it keeps failing, the membership and its benefits may be suspended until the payment goes through.
Was this helpful?
Thanks for your answer.
Related articles
- Fan, Superfan and Legend: the plans Three plans, from £3 a month, with points on every ticket, the pre-sale, discounts and, on Legend, free entry.
- How points work Members earn 100 or 150 points for every paid ticket bought with the email of their account. Points last 12 months.
- How to contact us Write to us through the contact form or by email. For a technical problem with the site or the app, report it as a support case.
- A free ticket for 500 points Turn 500 points into a code for one free general admission ticket, from the Rewards page.
Still need help?
Send us a message and we reply by email, usually within one working day.
