Deleting your account
Delete your account from the app, or ask us by email. Purchases are kept anonymised, everything else goes.
Updated 25 October 2026
From the app
Open the app, go to your profile and choose Delete account. Confirm, and the account is deleted.
By email
Write to office@enjoyevents.uk from the email of the account, with "Delete my account" as the subject. We may ask you to confirm it is you, then delete the account within 30 days.
What happens
Your profile, saved shows, points, membership and notification settings are deleted. Records of purchases are kept, as the law requires for accounting, but without your name attached. An active membership ends and is not refunded; cancel it first if you want to use the time you paid for.
The details are on Delete your account and data and in our Privacy Policy.
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Related articles
- Emails and notifications Which emails we send, how to choose the topics you want, and how to stop them.
- Cancelling or changing your membership Cancel any time from the Membership page. You keep the benefits until the end of the paid period, and nothing renews after.
- How to contact us Write to us through the contact form or by email. For a technical problem with the site or the app, report it as a support case.
- Do I need an account? Not to buy a ticket. You need one for membership, points, saved shows and to see your tickets in the app.
Still need help?
Send us a message and we reply by email, usually within one working day.
